Monthly support & visit terms

InPlace strictly prohibits bathing, dressing, toileting, feeding, and physical transfers of a person. This includes lifting or moving someone between a bed, chair, wheelchair, or toilet. These services cannot be booked or added during a visit. The monthly plan prices and allowances below apply to new plans requested from September 20, 2026.

One fixed monthly charge

Monthly support is $299 per billing month for four scheduled visits of up to 60 minutes each, at one household. Each visit uses one allowance even when the work takes less than an hour. Unused minutes do not create more trips. Visits expire at midnight America/New_York on the next monthly billing anniversary, without rollover or pooling.

Scheduling and changes

A coordinator confirms scope, service address, employee availability and arrival time. Request extra time or tasks from Visits in your account. Extensions in the same visit are $30 per additional 30 minutes, subject to approval and availability. An additional employee trip has its own quote. Your fixed monthly price stays the same; approved extra work is invoiced separately. A higher revised quote needs your acceptance before scheduling.

Single visits and separate jobs

A quick visit is $49 for up to 30 minutes; a home-help visit is $79 for up to 60 minutes. Additional time in the same visit is $30 per 30 minutes. Equipment-heavy and fixed-price jobs are separately priced. Purchases, parts, parking, tolls and applicable tax are separate and must be agreed. The coordinator still confirms employee availability and scheduling.

Payment and renewal

New plans have no annual commitment or three-month prepayment. Service starts on the agreed date after approval and payment. Pay issued invoices from your account. Automatic recurring charges require separate Paybrain enrollment and customer authorization. Cancel future renewal from your account; tell InPlace if a Paybrain recurring arrangement must also be stopped. Already paid visits remain subject to their billing-month expiry. Contact your coordinator for cancellations, refunds or changes to a scheduled visit.

Permission on arrival

The employee confirms permission with the participant or authorized representative when arriving, before entering and starting work. Permission for live video is confirmed separately at that time; recording is off by default. Availability and authorized account access are required for live viewing.

Existing customer agreements

Previously approved plans keep their saved prices, allowances and agreed terms. This includes any annual commitment, three-month prepayment, 15-minute session minimum, prorated short-session surcharge or annual waiver. Previously issued invoices and recorded payments are unchanged. Your account and invoices show your saved plan. A change to these terms requires a new agreement.

Contact InPlace: 629-292-8238 · info@dynamicpivotsolutions.com.